Deliveries Policy
Shipping Policy
Shop About takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Courier (door-to-door delivery): Selecting this option means that your parcel will be delivered to your door, limited to South African MAIN CITIES ONLY. You must supply a full physical address where someone will be available to receive your parcel. Delivery can take 2 – 5 working days from date of dispatch and is only valid for South Africa main cities. Courier for Johannesburg and Pretoria is from R100. Courier for all other main cities is from R100. You can also contact us prior to your purchase for a courier quote to your receiving address.
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We do offer free shipping for order over R1000 in Gauteng South Africa or over R1999 for other areas in South Africa.
*** Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. Should a delivery be returned due to error in delivery address, you will be charged with courier costs to return product.
When do I get my order?
Courier Delivery
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We endevour to have it delivered to you as soon as possible. Deliveries can take 3-7 working days or possibly longer depending on our suppliers. *** Free delivery options are subject to change at any time.
Terms & Conditions for delivery
Shop About assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.
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Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or bank deposit. Payment may be made via Visa and MasterCard.
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Shop About cannot be held liable for missing or damaged parcel in transit, or any delays caused by the post office or the couriers or any 3rd party. Any post office delivery is at YOUR risk.
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If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal. This policy does not apply to any merchandise that is received defective or damaged.
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All orders will only be dispatched once payment reflects in our bank account. Dispatch of parcels will be within 2-3 working days of receipt and clearance of payment.
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Shop About wants you to be happy with your purchase from us. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or issue a voucher depending on the reason for the return of the item.
Pampered Pets may, in its sole discretion, change this agreement or any part thereof at any time without notice.
